Refunds, Returns, and Exchanges Policy

Important Notice: Please carefully review this policy before purchasing any coaching services or programs. By purchasing our services, you agree to the terms and conditions outlined below.

Non-Refundable Services:

Our coaching services are non-refundable due to the personalized nature of the program and the commitment of resources required to deliver them. Each program is specifically tailored to your individual needs and goals, and coaches invest significant time and effort in planning and delivering sessions. Therefore, once a program is purchased, all fees are final and non-refundable.

No Returns or Exchanges:

Due to the nature of our services, returns or exchanges are not applicable. Coaching programs involve the consumption of intellectual property and personalized services, and once begun, cannot be returned or exchanged for another program.

Coach Cancellation Policy:

You may cancel your program at any time, however the remaining balance of your membership based on a 12 month cycle, determined by the tier of membership you selected, will due at cancellation.

Client Cancellation Policy:

You may cancel your program at any time with a 30-day written notice. No refunds will be issued.

Exceptions:

In rare cases, we may consider exceptions to this policy at our sole discretion. This might include unforeseen circumstances impacting your ability to participate in the program or documented dissatisfaction with services falling below reasonable professional standards. However, such exceptions will be granted on a case-by-case basis and do not guarantee a refund.

Chargebacks and Disputes:

We take chargebacks and disputes seriously. Please note that by agreeing to this policy, you are entering into a binding agreement for services rendered. Initiating a chargeback without following the cancellation procedure outlined above may result in legal action to recover any outstanding fees and/or damages incurred.

Dispute Resolution:

Any disputes arising from this policy will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be held in Mount Pleasant, SC, and the decision of the arbitrator will be final and binding.

By purchasing our coaching services, you acknowledge that you have read and understood this policy and agree to its terms and conditions.

If you have any questions regarding your coaching membership, please email hello@ilovecoachingco.com.